With a third generation of Cathy's rising through the Chick-fil-A ranks, founder and CEO Truett Cathy insists "Chick-fil-A will always be closed on Sundays and will never go public." The chain has doubled its business in recent years thanks to a remarkably successful "Eat More Chicken" campaign featuring semi-literate cows, as well as an abiding commitment to customer service.
At 86, Cathy still runs the company (with his son Dan serving as COO), gives frequent speeches, and sells books promoting his story and values. "I have to sell them because I'm told that if I give them away for free, you won't read them," he says.
In this Podcast, hear why Chick-fil-A is closed on Sundays and why Mr. Cathy once asked a woman to give him back a toy cow.
Introduction by Ty Tippett.